Degraded performance on web application

Incident Report for Ballpark

Resolved

This incident has been resolved.
Posted Jan 07, 2026 - 19:46 UTC

Monitoring

We are monitoring the fix now it has been fully rolled out to our systems
Posted Jan 07, 2026 - 19:14 UTC

Identified

We've identified an error with a cache system that was the cause of the intermittent errors and have applied a fix.
Posted Jan 07, 2026 - 18:41 UTC

Update

We are continuing to investigate this issue.
Posted Jan 07, 2026 - 18:33 UTC

Investigating

We are currently investigating degraded performance around certain aspects of the application.
Posted Jan 07, 2026 - 18:33 UTC
This incident affected: Response system, Ballpark Builder, and GraphQL Platform API.
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