Intermittent issues with study builder and responses

Incident Report for Ballpark

Resolved

This incident has been resolved.

Posted Oct 13, 2026 - 10:38 UTC

We are continuing to monitor for any further issues.

Posted Oct 13, 2026 - 10:28 UTC

We have identified the cause and patched the issue. System performance is being monitored and all error rates have dropped.

Posted Oct 13, 2026 - 10:27 UTC

We are currently investigating reports of intermittent issue blocking editing and creating studies, and receiving responses.

Posted Oct 13, 2026 - 09:30 UTC

This incident affected: Response system and Ballpark Builder.